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| What is high-speed or broadband access? |
High-speed/broadband access to the internet
typically refers to speeds that meet or exceed 500kbps. As a
comparison, typical dial-up speeds are in the range of
28.8kbps or 56kbps. High-speed/broadband access, therefore, is
a timesaving tool that allows you to work faster while you are
using the Internet. |
| Why should I consider satellite? |
Not every home has access to DSL or Cable broadband
Internet access services and the costs of setting up this
technology throughout the country, to each home, are in the
billions of dollars. Satellite allows virtually everyone to
have access to lightning-fast Internet access. The download of
information from the Internet to your computer goes from the
satellite direct to your PC. The upload of information from
your computer to the Internet is uploaded to the satellite via
an existing phone line. Regardless of where you live, if you
have a clear view of the southern sky, you should be able to
get high-speed Internet. |
| Is satellite high-speed internet access faster than
DSL? |
DSL operates over your existing telephone line,
however it is distance limited. DSL is only available to
customers located approximately three miles from the telephone
local switch. With satellite broadband, as long as you can
point the satellite dish towards the satellite you can receive
the signal. |
| What is the difference between DSL and satellite
high-speed/broadband? |
Not necessarily. Different providers will commit
different speeds and service packages. Our satellite broadband
is used mostly in places where DSL isn't available, thereby
giving people who live in rural areas a true broadband
solution. |
| What is the difference between my dial-up and
satellite broadband? |
A tremendous time savings to you! Your dial up
brings back information from websites into your computer at
anywhere from 5 to 56K, while the satellite will bring the
same information into your computer at 500-768 Kbps. The
theoretical maximum speed over your telephone line back into
your computer is 42Kbps. This is a time saving of up to 30X
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| Why would I want to upgrade my dial-up Internet
service? |
To decrease the time it takes to download materials
from the Internet. To significantly shorten your time spent
waiting for downloads and to more effectively manage your time
spent on the Internet. The faster speed means less waiting
time, increasing work efficiency making telecommuting or
working from home a practical reality. It is simple, easy and
reliable. |
| Shouldn't I just wait for CABLE/DSL to come to the
area? |
You could, but you may be waiting a few
years. Since the late 90's cable systems have been slow to
upgrade their systems. Did you know that it costs over $100,000
a mile to run fiber optics? There are miles and miles of cable
in your town today. If you do not have access today, it may take
at least 3 to 5 years for it to come to your area. |
| What are the advantages of a "One-way" satellite
system over a "Two-way" satellite system? |
Our "one way" satellite system is less expensive
and more reliable than current "two way" systems. Severe
weather conditions can affect any satellite based system. In
fact, the end-user of a "two way" satellite system can
experience a complete loss of connection. A "one way"
satellite system uses both the satellite link and a redundant
terrestrial telephone link to the internet. This means that
the end-user connection may temporarily slow down in the case
of very severe weather conditions but will not fail. Upload
times on a "one way" satellite system are three to six times
faster then on a "two way" satellite system. |
| Why should I go with your services while DirecWay
and Starband are offering similar services? |
"One-way" is a faster, more reliable, economical
service with better customer care. It's faster and more
reliable because "one-way" doesn't experience the same
time-out delays caused by "two-way" approach of uploading
requests to the satellite. Satellites are really designed to
broadcast not receive information. One-way takes advantage of
satellite's strengths by using it for downloading of
information only. The uploading of information is handled over
the telephone line. As you know, when you're using a dialup
service, you are rarely waiting to upload your page requests
or emails. All the waiting time is based on downloading the
information over your telephone line. The use of satellite to
download eliminates the problem. For more details check out
what "two-way" users are saying http://www.dslreports.com/comments/1678.
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| What if the telephone lines in my area are bad? Wont
that affect the one-way service? |
If your telephone infrastructure is bad, you're
probably used to slow dial-up connection rates. The good news
is, this won't effect your high-speed surfing experience! 80%
of Internet activity involves downloading information (in the
form of web pages, photos and music). High-speed surfing only
becomes a reality when information from the web can
immediately download (or arrive) on your machine. Telephone
lines cannot support the immediate delivery of large amounts
of information. There's just too much information to fit
through that small pipe, so the information 'trickles' through
it. It's all made worse if your telephone infrastructure is
bad. However, our broadband satellite service only uses your
telephone line to upload small amounts of information (for
example web page requests). This small amount of information
moves quickly and easily through your telephone line directly
to the website you're visiting. The website then blasts the
page to your computer, photos and all, via the satellite.
Downloads up to 400Kbps resulting in true web surfing
experience. |
| Is the satellite dish the same as the one used for
TV? |
No. The satellite dish is slightly larger. |
| What is the cost? |
We offer two different plans:
Residential: $44.95/month*
Business: $69.95/month*
Equipment fees and Activation charge will apply
* Price shown before applicable taxes.
See our Service Plans page for more info on our rate plans |
| Do I have to buy the equipment? |
Yes.
See our Service
Plans page for more info on our rate plans |
| How long will it take for the equipment to be
installed? |
It takes about an hour and a half for most
installations. |
| If I move can I take the equipment with me? |
Yes. |
| Can I use my existing telephone line? |
Yes, you can use it just as you are using your
telephone line today. You can also use your existing line with
the free "Callwave" software (provides incoming call
notification and/or call delivery http://www.callwave.com) or
purchase "Catch A Call" hardware (allows you to briefly
suspend your internet connection while you answer an incoming
call http://www.catch-a-call-online.com/). |
| What can I download? |
Everything the web has to offer!
Computer Updates - Yes, Lightning
Quick!
Music - Yes, Lightning Quick! Download MP3's in a little as 30 seconds
Photographs - Yes, Lightning Quick!
Video Clips - Yes, Lightning Quick!
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| Can I share my connection to the Internet with other
computers on my home network? |
Yes. If you install the connection on a computer
that is running Windows XP or Windows 2000, you can do this by
enabling "Network Sharing". If you do not have a machine that
is running Windows XP or Windows 2000, you can purchase a
program called "WinProxy" will allow you to share your
connection. |
| Does your service work with Macs or Linux? |
Yes (Only for New Satmodem Accounts). |
| What is minimum computer requirements for PCI cards
or USB Modem |
An IBM-compatible PC with the minimum of a
Celeron 366 MHz or Pentium III 450 MHz, processor or
compatible with satellite modem installed.
Windows 98 Second Edition, Windows Millennium
Edition, Windows 2000 Professional, Windows XP Home or
Professional Edition.
64 MB minimum of system memory.
100 MB of disk storage for application program
and driver.
10 MB minimum for data cache.
2D graphics card (3D graphics recommended).
Satellite dish and satellite service Internet
service.
Microsoft Internet Explorer (Web browser)
version 5.0 or later installed.
Microsoft Windows Media Player Version 6.4 or
later.
Microsoft DirectX 8 or later.
For best results, minimum screen resolution of
800 X 600 pixels with 16 bit color resolution or higher is
recommended for viewing Technisat board applications.
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| What is minimum computer requirements (New
Satmodem)? |
Processor 366 MHz.
All Windows®, Linux®,
and Mac® systems with TCP/IP.64 MB minimum of system memory.
10 MB minimum for data cache.
Satellite dish and satellite service Internet
service.
Microsoft Internet Explorer version 5.0+,
Firefox 1+, Netscape or Opera.
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